Hobbs Electric LLC ("we," "us," or "our") operates the website https://hobbselectricllc.com and a crew SMS dispatch program (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive messages through our SMS dispatch program. Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
1.Information We Collect
- Personal Information Provided Directly: When you are added to our dispatch system, or contact us, we may collect your name, mobile phone number, email address, geographic location or work region, and employer or contractor affiliation.
- SMS and Messaging Data: When you interact with our SMS dispatch service, we collect the content of text messages you send and receive (such as job acceptance replies like "YES" or "Y"), your mobile phone number, message timestamps, and message delivery status.
- Automatically Collected Information: When you visit our website, we may automatically collect your IP address, browser type and version, pages visited and time spent, referring website, and device information.
2.How We Collect Mobile Phone Numbers
Mobile phone numbers are collected through the following methods:
- Through the public opt-in form at hobbselectricllc.com/crew-onboarding.html, where the crew member checks a separate, unchecked SMS consent box;
- Through our website contact channels when individuals reach out to us directly.
We obtain express written consent to send SMS messages before any messages are sent. Numbers are never purchased, rented, or imported from any other list.
3.How We Use Your Information
- To send SMS job dispatch notifications to enrolled crew members;
- To process job acceptance and declination responses;
- To facilitate communication regarding job assignments;
- To maintain records of job assignments and responses;
- To provide support and respond to inquiries;
- To improve and optimize our Service;
- To comply with legal obligations.
4.SMS Messaging Specifics
Full details of our SMS messaging program — including the opt-in consent process, sample messages, and opt-out instructions — are published in our SMS Terms.
Message Frequency: You will receive messages only when there are relevant job opportunities or essential service communications. You will typically receive 1 to 20 messages per week, with frequency higher during active storm-restoration and dispatch events and lower otherwise.
Message and Data Rates: Message and data rates may apply. Please consult your mobile carrier's plan for details on any charges related to SMS messaging.
Opt-Out: You can opt out at any time by replying STOP to any message. You may also text QUIT, CANCEL, END, or UNSUBSCRIBE. After opting out, you will receive one final confirmation message and no further messages will be sent.
Help: For help, reply HELP to any message, or contact us at [email protected].
5.Sharing of Information
We do not sell, rent, or lease your personal information to third parties.
Your number is only used for dispatch purposes and is never sold or shared with any third party.
We may share your information only in the following limited circumstances:
- Service Providers: Messages are sent through Line Operations, our SMS dispatch platform, which is owned and operated by Hobbs Electric LLC and is not a third party. To deliver messages, we work with service providers — the SMS gateway and telecommunications providers that carry the messages — who assist us in delivering the Service. These providers are contractually obligated to use your information only to perform services on our behalf and to maintain its confidentiality.
- Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
6.Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption of data in transit, access controls, regular security assessments, and secure storage of messaging records. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7.Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. SMS messaging records are retained for a reasonable period for job assignment history and compliance. When your data is no longer needed, we will securely delete or anonymize it.
8.Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete your personal information, to opt out of SMS messaging at any time by texting STOP, and to request information about what data we have collected. To exercise any of these rights, contact us at [email protected].
9.California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA): the right to know what personal information we collect, use, and disclose; the right to request deletion; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights. To submit a CCPA request, contact us at [email protected].
10.Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11.Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Your continued use of the Service after any changes indicates your acceptance of the updated policy.
12.Contact Us
Hobbs Electric LLC — Wilmington, NC
Email: [email protected]
Website: https://hobbselectricllc.com